Support Policy
Support Policy
RuralConnect provides support to all registered users through the following channels:
Contact Methods
- Email: hello@ruralconnect.net
- WhatsApp: Chat with our support team via the widget on our website.
- Support Tickets: Log in to your account to open a support ticket.
Response Times
- General inquiries: within 24 hours
- Order issues: within 12 hours
- Payment/refund inquiries: within 48 hours
Seller Support
Sellers have access to dedicated support through the seller dashboard. For account issues, payment delays, or listing problems, open a ticket from your seller panel.
Disputes
If you have a dispute with a seller or buyer, escalate through our support system. Our team reviews disputes within 3 business days.
RuralConnect
RuralConnect - Nigeria Business Marketplace and Services.. Get everything you need in one place without moving.
RuralConnect - Nigeria Business Marketplace and Services.. Get everything you need in one place without moving.
